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Fire alarm servicing and maintenance

Planned inspections and servicing to BS 5839, fault repairs and false alarm reduction, so your fire alarm stays reliable and your records stay up to date.

  1. Book

    Book your visit

    Tell us the panel make and site, and we will schedule the service.

  2. Inspect

    Inspect and test

    Panel, batteries, devices and links are tested to BS 5839-1.

  3. Report

    Report

    You receive a certificate, logbook entry and a written note of any faults.

  4. Repair

    Repair and remind

    We fix any faults and remind you when the next visit is due.

Why servicing matters

BS 5839-1 recommends a periodic inspection and test at intervals of no more than six months. The responsible person for a building has a legal duty under the Regulatory Reform (Fire Safety) Order 2005 to keep fire safety systems maintained, and insurers will usually ask to see your records.

What we check

Each visit covers the control panel, power supplies and standby batteries, a sample of detectors and call points (with every device tested over the year), sounders and beacons, links to door releases and other systems, and the logbook. We record any faults and recommend fixes in writing.

Weekly user tests

Between our visits, someone on site should test the alarm weekly using a different call point each time. We show your team how to do this and record it in the logbook.

False alarms and faults

Repeated false alarms disrupt staff and pupils and can lead to complacency. We find the cause, whether it is a detector in the wrong place, the wrong type of detector or a wiring fault, and fix it.

Taking over an existing system

Unhappy with your current provider, or they no longer support your panel? We can usually take over servicing of most makes and will tell you honestly if anything needs upgrading.

Common questions

How often does my fire alarm need servicing?

BS 5839-1 recommends at least every six months. Some sites, such as those with higher risk or more frequent false alarms, benefit from more frequent visits.

Can you service a system someone else installed?

Usually, yes. Send us the panel make and model and we will confirm.

What paperwork do I get?

A service certificate after each visit, an updated logbook entry and a written note of anything that needs attention.

Do we still need to test it ourselves?

Yes. A weekly test by someone on site is recommended, using a different call point each week. We will show you how.

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